Handle e-commerce support, orders and inventory with Claude, Shopify and Slack
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
Nodes used (8)
- Webhook
n8n-nodes-base.webhook - HTTP Request
n8n-nodes-base.httpRequest - Merge
n8n-nodes-base.merge - Code
n8n-nodes-base.code - Switch
n8n-nodes-base.switch - Postgres
n8n-nodes-base.postgres - Send Email
n8n-nodes-base.emailSend - Respond to Webhook
n8n-nodes-base.respondToWebhook
What it does
Creates an AI-powered sales and support agent connected to live store data from Shopify/WooCommerce. MCP ensures controlled access to inventory and order systems. Automatically handles customer queries, stock alerts, and refund logic to reduce manual workload. How it works 1. Trigger — Listens for incoming customer support requests via Webhook (chat, email, or API) 2. Fetch context — Retrieves live order status and inventory data from Shopify in parallel 3. AI reasoning — Claude AI analyzes the query with full store context and decides action 4. Route intent — Classifies into: Order Inquiry, Inventory Check, Refund Request, or General Support 5. Act — Processes refunds, sends stock alerts, or responds to customer automatically 6. Log & notify — Saves interaction to PostgreSQL and notifies team via Slack for escalations Setup steps 1. Shopify / WooCommerce — Add your store API credentials to the HTTP Request nodes 2. Claude AI — Set your Anthropic API key in the AI node credentials 3. PostgreSQL — Create a supportinteractions table to log all AI-handled tickets 4. Slack — Add your incoming webhook URL to the Slack notification node 5. Email — Configure SMTP credentials for customer-facing response emails 6. Test — Send a test webhook payload, verify all branches, then activate Intent branches the AI handles: ORDERINQUIRY → Tracks shipment, shows order details REFUNDREQUEST → Auto-processes eligible refunds via Shopify API INVENTORYCHECK → Detects low-stock (≤5 units) and fires Slack alert PRICINGINQUIRY / GENERALSUPPORT → Smart contextual response Before activating, update these placeholders: YOUR-STORE.myshopify.com + YOURSHOPIFYACCESSTOKEN YOURSLACKWEBHOOKURL (appears in 3 nodes) SMTP credentials + support@yourstore.com PostgreSQL credentials (create a supportinteractions table) Explore More LinkedIn & Social Automation: Contact us to design AI-powered lead nurturing, content engagement, and multi-platform reply workflows tailored to your growth strategy.