Create ticket on specific customer messages in Telegram
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
Nodes used (5)
- Telegram Trigger
n8n-nodes-base.telegramTrigger - Monday.com
n8n-nodes-base.mondayCom - Telegram
n8n-nodes-base.telegram - If
n8n-nodes-base.if - Freshdesk
n8n-nodes-base.freshdesk
What it does
This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.