AI-powered support automation with Outlook, OpenAI & JIRA ticketing
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: Function (legacy). 1 breaking item(s) found. Static check, last run 2026-10-19.
What to replace before upgrading
| Removed in 3.0 | Replace with |
|---|---|
| Function (legacy) Normalize Data1, Assign Agent1 | Code node, mode 'Run Once for All Items' |
Nodes used (11)
- Microsoft Outlook
n8n-nodes-base.microsoftOutlook - Webhook
n8n-nodes-base.webhook - Function
n8n-nodes-base.function - Remove Duplicates
n8n-nodes-base.removeDuplicates - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - If
n8n-nodes-base.if - Jira Software
n8n-nodes-base.jira - Gmail
n8n-nodes-base.gmail - Respond to Webhook
n8n-nodes-base.respondToWebhook - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm
What it does
This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking. Key Benefits - Multi-channel support (email + web forms) - Smart routing to qualified agents based on expertise - Consistent ticket creation with full context in JIRA Perfect For - Support teams handling 50+ requests/day - SaaS companies with tiered customer support - Organizations wanting to scale support without hiring - Teams needing consistent ticket classification Requirements Microsoft Outlook (email monitoring) OpenAI API (AI classification) JIRA Cloud (ticket management) n8n instance with AI nodes